Understand Account Deactivation and Deletion Availability
Learn which operational relationships can be ended and what is not currently available as a self-service account action.
No self-service primary-account deletion
The current mobile app does not provide a Delete Account or permanently close account control for Academy owner, Coach or Player accounts. Logout does not delete the account.
Operational actions are different
- An Academy can stop a Player program enrolment without deleting the Player account.
- An Academy can remove a Coach attachment without deleting the Coach account.
- An Independent Coach can deactivate a personal Player relationship without deleting the Player account.
- A user can cancel a subscription without deleting the account or its historical records.
Account closure request
Contact VR SPORT Support to ask about available account-closure or data-handling options. Provide the account type and registered mobile number. Do not assume that removing an enrolment, cancelling a plan or uninstalling the app deletes account data.
Before requesting closure
- Download any available receipts or invoices.
- Resolve outstanding Academy or Coach fee records.
- Review active subscriptions and cancellation dates.
- Confirm active Academy, Coach, Match and Tournament responsibilities.