9 min read · Updated 2026-08-02

Understand and Open Account Settings and Security

Find the correct Settings area and understand the profile, contact, recovery and security actions available for each account.

What Account Settings and Security includes

Opening Settings for each account type
Editing Academy, Coach and Player profile information
Changing and verifying the registered mobile number or email address
Recovering access after losing the registered mobile number
Profile photos and Academy logos
Logout, locked profile fields and OTP safety
Current account-deletion and deactivation availability

Profile information and login identity are different

Profile fields describe the Academy, Coach or Player. The registered mobile number is the login identity. Email is the verified recovery contact. Changing mobile or email requires a separate OTP process and is not completed by the normal Save Changes button.

Who controls each account

Academy owner controls the Academy profile and owner contact details.
Coach controls the Coach professional profile and personal contact details.
Player controls the Player profile and personal contact details after profile completion.
Academy staff accounts are created and managed by the Academy. Staff do not receive the owner Settings controls.

Current account action boundary

The current app provides logout and role-specific operational deactivation controls, but it does not provide a self-service control to permanently delete a primary Academy, Coach or Player account. Use the dedicated account-closure guide before contacting support.

Academy owner

Open the Academy dashboard.
Select the Settings control.
Use Profile & Branding for Academy identity and verified contact details.
Subscription, Billing, Payment Gateway, Branch Management and Staff Management are separate Settings areas.

Academy staff

Staff use the Academy workspace according to assigned branches and permission modules. Owner-only Settings such as Profile & Branding, subscription, billing, Payment Gateway, Branch Management and Staff Management are not available to staff.

Coach

Open the Coach dashboard.
Select the profile image or profile entry in the header.
Choose Edit Profile to update the Coach profile and verified contact details.
The same area also provides plan, billing, Help, legal information and Logout.

Player

Open the Player dashboard.
Select the Player profile image in the header.
Choose Edit Profile under Account.
The Settings hub also provides the Player plan, Help, legal information and Logout.

Settings option is missing

Confirm the logged-in account type and whether the user is the Academy owner or Academy staff. Follow the troubleshooting guide if the correct Settings entry still does not appear.