Recover Access to an Academy Staff Account
Understand the current recovery limitation when an Academy staff member loses access to the registered mobile number.
Staff recovery is Academy-managed
Staff accounts are created by an Academy and do not receive the Academy owner, Coach or Player self-service recovery workflow. The recovery screen identifies a staff account and stops the normal mobile-replacement process.
Current app limitation
The current Staff Management edit screen does not provide a confirmed, reliable mobile-number replacement workflow. The Academy should not create a duplicate staff account using another number without first reviewing access and history.
Recommended action
- Ask the Academy owner to confirm that the staff account is still required.
- Contact VR SPORT Support from the Academy owner’s verified contact.
- Provide the Academy name, staff name, old mobile number and intended new mobile number.
- Wait for confirmation before attempting to log in with the new number.
Do not share login OTPs
A staff login OTP or recovery code must not be shared with the Academy owner or another Academy staff member. Support should never ask for an OTP.