Troubleshoot Academy Staff Accounts and Permissions
Resolve staff creation conflicts, OTP login problems, missing branches, denied features and permission changes that are not visible.
Staff Management is not available
- Confirm the Academy owner is logged in. Staff cannot manage staff accounts.
- Confirm the Academy is on Growth or Premium.
- Free-plan Academies must upgrade before adding staff.
The mobile number cannot be used
- Confirm it is a valid 10-digit Indian mobile number.
- The number may already belong to a Player, Coach, Academy owner or Academy staff member at another Academy.
- One mobile number can hold only one platform role.
The staff form will not save
- Enter the staff name.
- Select at least one active branch.
- Enable at least one permission module.
The Academy staff member cannot log in
- Use the exact mobile number registered by the Academy.
- Request a fresh OTP and check the mobile network.
- Confirm the staff account is active.
- Staff mobile-number recovery is Academy-managed. The current app does not expose a validated self-service staff mobile change, so contact VR SPORT Support if the registered number is no longer accessible.
A branch is missing
- Confirm the Academy owner assigned the branch to the Academy staff member.
- Confirm the branch is active.
- Ask the Academy staff member to refresh or sign in again after branch access is changed.
A feature is denied
- Confirm the correct permission module is enabled.
- Confirm the Academy plan includes the feature.
- Some sensitive screens remain owner-only even when all modules are enabled.
- Community also requires Academy Premium.
Updated permissions are not visible
- Save the staff record again and confirm at least one module remains enabled.
- Ask the Academy staff member to refresh the screen or sign out and log in again.
- Confirm the Academy staff member is working in an assigned branch.