Troubleshoot Subscription Payment and Activation
Resolve cancelled checkout, delayed activation, duplicate-payment concerns and missing invoices.
Checkout was dismissed
If the Razorpay window was closed, the app returns to the summary and states that no charge was made.
Payment received, activation in progress
Payment can be captured before the subscription update reaches the app. Do not pay again. Wait a few minutes, then refresh or log in again.
Plan still shows Free
- Wait several minutes for server activation.
- Refresh or log out and log in again.
- Open Billing & Payments and look for the invoice.
- Check the Razorpay confirmation.
- Contact Support with the payment reference if the plan remains unchanged.
Checkout could not start
- Check the internet connection.
- Allow the Razorpay window to open.
- Retry from Subscription.
- Confirm the logged-in user is the Academy owner or Coach.
Possible duplicate charge
Do not complete another payment while activation is processing. Review Billing & Payments and the gateway confirmation first.
Payment security
Never share card details, UPI PINs, banking passwords or payment OTPs with VR SPORT Support.