8 min read · Updated 2026-08-01

A Payment Was Completed but the Status Did Not Update

Distinguish Academy fee payments from VR SPORT subscription payments and avoid a duplicate payment while the server reconciles the transaction.

First identify the payment type

  • Player to Academy fee payment: appears in the Player Fees area and is settled to the Academy payment account.
  • Academy or Coach subscription payment: activates a VR SPORT plan and appears in Subscription or Billing & Payments.
  • Offline Academy or personal Coach payment: must be recorded by the Academy or Coach. A Player cannot update an offline record.

Player paid an Academy fee online

  1. Do not immediately pay the same fee again when the gateway showed success or the amount was debited.
  2. Return to Fees & Payments and reopen the screen. The app attempts to reconcile captured but unsettled fee orders.
  3. Check Payment History and look for a receipt number or updated balance.
  4. Allow a short processing period when server verification is delayed.
  5. Contact Support with the Academy name, fee period, amount, date and Razorpay payment reference when the fee remains Due.

A VR SPORT plan payment succeeded but the plan is not active

  1. Keep the payment-success screen open until activation completes where possible.
  2. Open Subscription or Billing & Payments and review the current plan and latest transaction.
  3. Close and reopen the app, then log in again if necessary.
  4. Do not purchase the plan a second time while the first transaction is still processing.
  5. Use the Razorpay payment reference when contacting Support.

The screen says Payment Failed but money was debited

A gateway or verification interruption can produce a failed screen even when the bank shows a debit. Do not retry immediately. Check the relevant payment history after reopening the app. Bank reversals may also take several business days when the payment was not captured.

Offline payment is not visible

  • Ask the Academy or Coach to confirm that the payment was recorded against the correct fee.
  • Confirm the payment date, mode, amount and Player.
  • For Academy fees, check whether a partial balance remains.
  • Personal Coach online fee collection is not currently available; the Coach records supported offline modes.

Information to keep

  • Payment reference or Razorpay payment ID
  • Amount and date
  • Account type and registered mobile number
  • Academy or Coach name
  • Fee period or subscription plan
  • Screenshot without OTP, card, bank or UPI credentials

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