An Image, Document or Camera Upload Failed
Resolve profile-photo, Academy-logo and chat-attachment upload problems, including file-size and camera-permission issues.
Profile photos and Academy logos
- Use JPG or PNG where the screen specifies those formats.
- Keep profile images and Academy logos below the current 5 MB limit.
- Use a clear image with a stable internet connection.
- Wait for the upload to finish before leaving the screen.
Chat attachments
- Keep each attachment within the current 10 MB limit.
- Use the Image option for photos and the file option for supported documents.
- If the camera cannot be opened, use Image Upload or the device gallery instead.
- Allow Camera, Photos or Files permission in the device settings when requested.
When the camera does not open
- Close the camera view.
- Confirm VR SPORT has camera permission.
- Close and reopen the app.
- Use the device gallery or Image Upload as the fallback.
When upload completes but the old image remains
- Save the profile or Academy information.
- Return to the previous screen and reopen the profile.
- Close and reopen the app if the cached image remains.
- Contact Support when the stored image does not appear after a new login.
Do not upload
- OTP screenshots
- Payment credentials
- Government identity documents unless Support explicitly requests them through an approved secure process
- Files containing unrelated personal information