Prepare the Information VR SPORT Support Needs
Send a clear support request with the right account, screen, error and transaction details without exposing OTPs or payment credentials.
Include these basic details
- Account type: Academy, Coach, Player or Academy staff
- Registered mobile number with only the last four digits visible in screenshots or public messages
- Academy or Coach name where relevant
- Screen name and navigation path
- Exact error message
- What you selected immediately before the problem
- Expected result and actual result
- Approximate date and time
- Device type and operating system when relevant
For Academy operational problems
- Selected branch
- Program and Batch names
- Player or Coach name and partially hidden mobile number
- Staff permission involved
- Current Academy plan
For payment or subscription problems
- Payment type: Academy fee or VR SPORT subscription
- Amount and date
- Plan or fee period
- Razorpay payment, order or receipt reference
- Screenshot of the status without card, bank or UPI credentials
For chat, notification or upload problems
- Group or conversation name
- Member role
- Whether the group is active, read-only or archived
- File type and approximate size
- Whether device permission was allowed
- Whether the issue occurs in-app, in the browser or both
Never share
- Login OTP
- Email verification or recovery code
- Payment authentication code
- Card number, CVV, UPI PIN or bank password
- Full identity documents through ordinary email or WhatsApp unless an approved secure process is provided
Contact VR SPORT Support
Email: support@vrsport.in
WhatsApp: +91 87903 54999
Note: Keep one support conversation focused on one main issue. Send follow-up information in the same conversation so the context remains together.