OTP Not Received
Resolve a missing mobile verification code during signup or login.
Check the number first
- Confirm that the Mobile number field contains the correct 10 digits.
- If the OTP screen shows the wrong number, select Change number and enter it again.
- Wait until the Resend code countdown reaches zero.
Request another code
- Select Resend code after the 30-second countdown.
- Use the most recent 6-digit code received.
- Enter the code and select Verify.
Messages you may see
- Couldn’t send the code. Check the number and try again: confirm the mobile number and request the code again.
- That code is incorrect or expired. Try again: request a new code and enter the latest OTP.
- We couldn’t check that number just now. Please try again: the website could not complete the account check; retry when the connection is available.
Still not receiving the OTP
Note: Contact VR SPORT Support and include the account type, the mobile number with only the last four digits visible, the screen name and a screenshot of the message. Do not share an OTP with anyone.