Verification or Recovery Email Not Received
Resolve a missing email OTP during signup, contact changes or lost-phone account recovery.
Confirm the email address
- Check every character in the email address.
- Correct the address before requesting another code when the screen allows it.
- Confirm that the email is not already used by another VR SPORT account.
Check all mail folders
- Inbox
- Spam or Junk
- Promotions
- Updates
- All Mail
- Blocked or filtered messages
Request a new code
- Wait until the resend control becomes available.
- Select Resend Code once.
- Use only the most recent six-digit email code.
- Enter the code before it expires.
During lost-phone recovery
- Recovery works only with the verified recovery email already saved on the account.
- If the email is unverified or inaccessible, self-service recovery may not be possible.
- Do not create a duplicate account with a new mobile number. Contact Support.
Still not received
- Check the internet connection.
- Ask the email provider or company administrator whether automated messages are blocked.
- Try again after a short delay instead of requesting many codes quickly.
- Contact Support with the account type, partially hidden email address and screenshot. Do not share the code.