Unable to Log In
Identify why login is blocked and follow the correct next step for the account.
Account Not Found
The website could not find an Academy or Coach account, a Player or staff account, or an Academy signup draft for the mobile number.
- Confirm that the mobile number is correct.
- Select Go Back and try the number again.
- If the number is new, select Create New Account and choose the correct account type.
Player or staff account notice
Player and staff accounts are app-only. The website stops before sending an OTP and directs the user to the VR SPORT app.
- Player: sign in to the app with the registered mobile number.
- Staff: sign in to the app. Ask the academy owner if the staff mobile number or access needs to be changed.
Couldn’t check that number
The website could not reach the account-check service. It does not treat this as a missing account.
- Check the internet connection.
- Select Try Again.
- Enter the mobile number again if required.
Incorrect or expired OTP
- Wait until Resend code becomes available.
- Request a new code.
- Enter the most recent 6-digit OTP and select Verify.
Academy signup not finished
After OTP verification, an unfinished Academy signup opens the account page with Finish creating your academy. Select Choose a plan to finish and complete Step 4 of 4.
Lost access to the registered phone
Select Lost access to your phone? on the website login screen. Account recovery uses the verified email attached to the Academy or Coach account.
Contact support
Note: Share the account type, the last four digits of the mobile number, the exact error message and a screenshot. Never share the OTP or full login credentials.