Troubleshoot Plan Limits After a Change or Expiry
Resolve features that become unavailable after switching plans, cancellation, expiry or failed payment.
Confirm the subscription state
- Open Subscription and check the current plan, cycle and status.
- Open Billing & Payments and review the key date.
- Refresh or log in again after a recent payment or expiry.
Academy features
- Community requires Premium.
- Staff and online Player fee collection require Growth or Premium.
- Report downloads require Premium.
- Free, Growth and Premium apply different Player, branch, Program and Batch limits.
- Lower-plan restrictions can block new creation even when older records remain visible.
Coach features
- Academy assignments remain available on Coach Starter.
- Personal Programs, Players, fees, revenue and Community require Coach Pro.
- After Coach Pro ends, personal-coaching data remains but paid-only operations become locked.
Payment Failed status
Paid access continues temporarily during the gateway retry window. After unsuccessful retries, the account moves to Free.
Contact Support
Provide the account type, registered mobile number, current plan shown, attempted feature, exact error and a screenshot. Do not include payment credentials or OTPs.