6 min read · Updated 2026-08-02

A Feature Is Not Visible or Cannot Be Opened

Use the account, setup, plan, permission and assignment checks first, then open the dedicated troubleshooting guide for the exact problem.

1. Confirm the account type

Academy, Coach and Player accounts have different dashboards and features. A feature available to one account type may not appear in another. Confirm that you logged in with the mobile number connected to the intended account.

2. Complete the required profile or setup

  • A Coach with an incomplete profile is sent to Complete Your Coach Profile instead of the Coach dashboard.
  • A Player with an incomplete profile is sent to Complete Your Profile instead of the Player dashboard.
  • A website-created Academy with incomplete operational setup is sent to the program and batch setup flow before the Academy dashboard.

3. Check the current plan

  • Academy staff management requires a paid Academy plan.
  • Academy matches, tournaments and wider network features require the applicable Premium access.
  • Coach personal training programs, personal Players, coaching fees, revenue tools and Player discovery require Coach Pro.
  • A plan-restricted feature may display an upgrade screen instead of opening the feature.

4. Check Academy staff permissions

An Academy staff account sees only the branches and responsibilities assigned by the Academy owner. Ask the owner to review the staff record and the relevant permission.

  • Programs & Batches
  • Players & Fees
  • Attendance & Communication
  • Community & Events
  • Reports & Exports

5. Check branch, program, batch or user assignment

  • Select the correct Academy branch.
  • Confirm that the program and batch are active.
  • Confirm that the Coach is assigned to the required branch or batch.
  • Confirm that the Player is enrolled in the required program and assigned to the batch.
  • Confirm that the selected date or billing period contains relevant records.

6. Refresh the account data

  1. Return to the main dashboard and open the feature again.
  2. Confirm that the app has an internet connection.
  3. Close and reopen the app if the latest assignment or plan change is not visible.
  4. Log out and log in again with the registered mobile number if the problem continues.

Contact VR SPORT Support

Note: Share the account type, feature name, navigation path, exact message and a screenshot. Do not share an OTP. Support email: support@vrsport.in. WhatsApp: +91 87903 54999.

Use a dedicated troubleshooting guide when available

  • Limit Reached message: Resolve an Academy Limit Reached Message.
  • Player or Coach missing from a list: A Player or Coach Is Missing from a Selection List.
  • Attendance problem: Attendance Cannot Be Saved or Needs Correction.
  • Payment status problem: A Payment Was Completed but the Status Did Not Update.
  • Chat membership or sending problem: A Chat Member Is Missing or Cannot Send Messages.
  • Saved change missing: A Saved Change Does Not Appear After Refresh.
  • Email code missing: Verification or Recovery Email Not Received.
  • Mobile role conflict: Resolve an Account Role or Mobile Number Conflict.

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