10 min read · Updated 2026-08-01

Troubleshoot the Player Academy Experience

Resolve missing Academies, programs, Batches, schedules, attendance, fees, Coaches, chats and invitations in the Player account.

No Academy training is shown

  • Confirm that the Academy enrolled the same registered Player mobile number.
  • The enrolment must be active to appear under Academy in My Programs.
  • Log out and log in again after a new enrolment.
  • Ask the Academy to verify the branch and program enrolment.

A program is missing

  • Check the Academy and Coach-led tabs in My Programs.
  • Use the detailed My Programs screen to include Past programs.
  • Ask the Academy or Coach to confirm the enrolment status.
  • A stopped program remains in history rather than the active list.

A Batch or schedule is missing

  • The Player must be assigned to the Batch.
  • Per Session programs do not use Academy Batches.
  • The Batch and linked program must be active.
  • Schedule changes are controlled by the Academy or Coach.

Attendance is missing or incorrect

  • Attendance appears only after an Academy or Coach records it.
  • Browse another month.
  • Ask the organisation that recorded the session to correct the record.
  • Refresh after a recent correction.

Fees or receipts are missing

  • Open Fees and confirm the correct dues or Payment History tab.
  • The Academy enrolment must have generated a fee.
  • Wait for an online payment to finish processing and refresh.
  • Ask the Academy to verify the fee record or offline payment.

A Coach or chat is missing

  • The Academy Coach must be assigned to the Player’s Batch.
  • The personal Coach relationship must be active.
  • Chat membership may depend on program or Batch membership.
  • Read-only and archived chats may not remain in the active list.

An invitation is missing

  • Open My Matches and check Pending or Upcoming.
  • Revoked invitations are not shown.
  • The organiser must invite the Player’s correct platform account.
  • Refresh after the organiser changes the team.

Still unresolved

Contact VR SPORT Support with the registered Player mobile number, Academy or Coach name, affected program or Batch, and a screenshot of the missing or incorrect information.

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