8 min read · Updated 2026-08-02

Attendance Cannot Be Saved or Needs Correction

Resolve pending marks, future dates, missing Players, assignment restrictions and saved attendance that needs to be corrected.

Academy attendance will not save

  • Every listed Player must be marked Present or Absent. The Academy screen shows how many remain Pending.
  • Future dates cannot be used.
  • Confirm that the correct branch and active Batch are selected.
  • Confirm that Players are assigned to the Batch.
  • Academy staff require Attendance & Communication permission.

Academy-assigned Coach attendance will not open

  • The Coach must remain attached to the Academy.
  • The Coach must be assigned to the branch and Batch.
  • The Batch must contain active Players.
  • The Coach cannot mark a future date.

Important Coach attendance warning

Note: In the current Coach attendance implementation, an unselected Player may be saved as Present by default. Review every Player before saving. This behaviour should be corrected and runtime-tested before launch.

Correct a saved attendance record

  1. Open Attendance again.
  2. Select the same Batch and date.
  3. Open the saved attendance record.
  4. Change the incorrect Player status.
  5. Select Update Attendance or the available save action.
  6. Reopen the date to confirm the correction remained saved.

A Player is missing from attendance

  • Confirm the Player has an active Program enrolment.
  • Confirm the Player is assigned to the selected Batch.
  • Confirm the correct branch is selected.
  • Recent Batch changes may require closing and reopening the Attendance screen.

Do not create duplicate attendance

If the app shows a success message but the record is not immediately visible, reopen the same date before saving again. Repeated saves can make troubleshooting harder. Contact Support when the previous cloud state returns after refresh or login.

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