Troubleshoot Notifications and Alerts
Resolve missing badges, delayed push alerts, links that do not open and group-notification problems.
No notification appears in the app
- Confirm that you are logged in to the correct Academy, Coach or Player account.
- Open the dashboard bell and refresh the account by closing and reopening the app.
- Open the related feature to confirm whether the event actually occurred.
- Remember that not every supported notification category is generated for every workflow in the current rollout.
In-app notification exists but no mobile push arrived
- Confirm that VR SPORT notifications are allowed in the device settings.
- Check internet connectivity and battery or background restrictions.
- Log out and log in again to allow the device token to register for the current account.
- Push is native-mobile only; browser use does not register for mobile push.
Unread badge does not clear
- Open the Notification Center and select Mark all read.
- Close and reopen the Notification Center.
- Restart the app if the dashboard badge has not refreshed.
- For an Academy with staff access, remember that the current recipient and read state may be shared at Academy level.
The alert does not open the correct feature
- Open the target feature manually from the dashboard or navigation.
- Record the notification title, time and screen that opened.
- Report the issue to VR SPORT Support so the notification destination can be corrected.
Group notifications continue after muting
- Open Group Information and confirm Notifications muted.
- Confirm that the alert is from that group rather than a general platform notification.
- Leave and reopen the group to refresh the membership setting.
- Report the group name, account type and alert behaviour if it continues.
Duplicate or delayed notifications
Do not repeat an operational action solely because a push appears late. Check the authoritative fee, enrolment, match, tournament or subscription record first.
Contact Support
Provide the account type, registered mobile number, notification title, approximate time, whether it appeared in-app or as push, device platform and a screenshot. Never include an OTP, UPI PIN or card security code.