6 min read · Updated 2026-08-01

Resolve an Account Role or Mobile Number Conflict

Understand why a mobile number cannot be reused for another account type, Academy staff record, Coach invitation or Player enrolment.

One mobile number is used for one primary account role

A mobile number already registered as an Academy owner, Coach, Player or Academy staff member cannot normally be reused to create another primary role. This protects identity, permissions and account ownership.

Messages you may encounter

Account already exists: log in with the existing mobile number.
Mobile number belongs to another role: use the correct account or another unused number.
Coach or Player already attached: review the existing relationship instead of creating a duplicate.
Staff number already in use: confirm whether the person already has a VR SPORT role or belongs to another Academy.

Academy Coach and Player invitations

An Academy cannot invite a mobile number that belongs to an incompatible role.
A Coach invitation to an existing Coach account should use that same registered number and OTP consent.
A Player enrolment should connect the existing Player account where available instead of creating a second Player.

Changing a registered mobile number

The new number must be unused across VR SPORT. Verify it with OTP before saving. After a successful change, use the new number to log in.

Wrong role was created

Do not create another account using additional numbers as a workaround.
Confirm which role and mobile number currently exist.
Contact VR SPORT Support to review the available correction or closure options.
Do not share an OTP.

Account merging

Note: The current app does not provide a self-service account merge. Support must review conflicting or duplicate identity records individually.