Troubleshoot Academy Coach Management and Assignments
Resolve owner access, role conflicts, branch assignment, batch visibility and removed-coach problems.
Coach quick action is visible but does not open
- Confirm that you are logged in as the Academy owner, not an Academy staff account.
- Coach Management is owner-only. Staff are denied even when the Coach quick action appears on the dashboard.
Mobile number cannot be invited
- Use a valid 10-digit Indian mobile number beginning with 6, 7, 8 or 9.
- A mobile number can have only one platform role. Staff, Academy-owner and Player numbers cannot be invited as Coach accounts.
- A platform-suspended Coach cannot be added.
- An active Coach already attached to the same Academy cannot be invited again.
Coach is attached but no batches appear
- Open Edit Coach and confirm at least one branch is selected.
- Check that the required batch is Active.
- Confirm that the batch belongs to a selected branch.
- Select the batch and save the changes.
A batch disappears after removing a branch
This is expected. Unticking a branch automatically removes selected batches belonging to that branch. Select the branch again before reassigning its batches.
Coach cannot see an assigned batch
- Open Edit Coach and confirm the required branch and batch are selected.
- Ask the coach to refresh or log in again so Academy assignments reload.
- Confirm that the Coach profile is complete and the Academy attachment is active.
Coach still sees an old chat or misses a new chat
Close and reopen the app after changing a Coach assignment, then verify the relevant Batch or Program chat. Contact Support if the Coach remains in an old group or is missing from a required group.
Removed coach cannot be re-added
- Confirm the previous coach no longer appears under Existing Coaches.
- Use the same registered Coach mobile number.
- Complete a new OTP consent.
- If the app says the coach is already attached, contact Support to review the previous Academy attachment status.
Save fails or assignments revert
- Check the internet connection.
- Keep at least one branch selected.
- Ensure every selected batch belongs to a selected branch.
- Reopen Coaches Info and verify the saved assignments.
- Contact Support if the app shows success but the relationship reverts after a new login.