10 min read · Updated 2026-08-02

Manage an Academy Coach’s Role, Branches and Batches

Update a Coach’s Academy role, branch access and Batch responsibilities without changing the Coach-owned profile.

Understand the branch assignment rule

Every Academy coach attachment must include at least one active branch. A multi-branch Academy can assign the same coach to more than one branch.

Assign branches when adding a coach

  1. Complete mobile and OTP verification.
  2. On Select Branches, choose every branch where the coach will work.
  3. Choose optional batches under the selected branches.
  4. Complete the invitation.

Open Edit Coach

  1. Open the Academy dashboard.
  2. Select Coach.
  3. Under Existing Coaches, find the coach.
  4. Select Edit Coach.

Review the coach summary

The coach name, mobile number and specialisation are shown for identification and are read-only on this screen.

Change the role label

  1. Select Head Coach, Assistant Coach or Guest Coach.
  2. Continue to the branch and batch assignments.

Update assigned branches

  1. Select every active branch where the coach works.
  2. Keep at least one branch selected.
  3. When a branch is unselected, batches belonging to that branch are removed from the selection automatically.

What happens when a branch is removed

Any selected batch belonging to the removed branch is also unselected. The coach can remain attached to other selected branches.

Inactive branches

Only active branches are available for a new or edited coach assignment. If an existing assigned branch becomes inactive, verify the coach relationship after the branch change.

Update assigned batches

  1. Review the active batches grouped under each selected branch.
  2. Select the batches the coach should manage.
  3. Unselect any batch that should no longer be assigned.
  4. Use Clear all when the coach should remain attached to the branches without any batch assignment.

Save the changes

  1. Review the role, branches and batches.
  2. Select Save Changes.
  3. Wait for the Coach updated confirmation.
  4. Return to Coaches Info and confirm the visible assignments.

Common validation messages

  • Please select at least one branch.
  • A selected batch belongs to an unselected branch. Untick it and try again.
  • Coach not found.
  • Save failed. Please try again.

Staff access

Note: Academy staff cannot open owner-only Coach Management. Academy staff with Programs & Batches may see available coaches inside batch workflows, but the Academy owner controls the coach’s branch attachment.

When to use Detach

Use Detach when the coach should stop managing one batch but should remain connected to the Academy, branch or other batches.

Remove one Batch responsibility

  1. Open the Academy dashboard and select Coach.
  2. Find the coach under Existing Coaches.
  3. Under Assigned Batches, locate the batch.
  4. Select Detach.
  5. Wait for the Coach detached from batch successfully message.

Result of detaching

  • The selected batch is removed from the coach’s Academy attachment.
  • Other assigned batches remain unchanged.
  • The coach remains attached to the Academy and assigned branches.
  • The Player enrolments and batch itself remain unchanged.

Important action behaviour

Note: The current Coaches Info screen may apply Detach immediately without a separate confirmation dialog. Confirm the batch name before selecting Detach.

Assign the batch again

  1. Select Edit Coach.
  2. Keep the correct branch selected.
  3. Select the batch again.
  4. Save the changes.

Messages and group access

When a coach assignment changes, verify the relevant Batch and Program chats in the running app. If old or new chat membership does not refresh as expected, reopen the app or contact Support.

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