Troubleshoot Coach Discovery, Interests and Chat
Resolve missing Coaches, blocked interests, duplicate conversations, missing chat and cancellation problems.
No Coaches are available
- Confirm the Player sport is correct.
- Eligible Coaches must match the Player sport, have complete profiles and have active Coach Pro access.
- The Player may already be enrolled with or actively connected to available Coaches.
- Check again later when more eligible Coaches are published.
No Coaches match the filters
- Clear the search field.
- Clear specialisation, State and District filters.
- Try a broader State without selecting a District.
A specific Coach is missing
- The Coach may not have completed the profile.
- Coach Pro access may be inactive or outside the grace period.
- The Coach sport may differ from the Player sport.
- The Player may already have an Active interest or active enrolment with the Coach.
Show Interest cannot be sent
- Wait if the app says the Player account is still syncing.
- Check the internet connection.
- Keep the optional message within 300 characters.
- If the app says an open conversation already exists, open My Interests instead of sending another interest.
The Coach disappeared from Discover
This is expected after an Active interest is sent or when the Player is actively enrolled with the Coach. Open My Interests or Messages to continue.
Open Chat does not open the thread directly
Open Chat currently opens Player Messages. Select the Coach conversation from the list to enter the thread.
The Coach cannot find the enquiry
- Open Chats and look for the Player’s name with the Interest label.
- Refresh the Chat list.
- Confirm the Coach is logged into the account that owns the discovered profile.
A cancelled Coach is not visible again
- Refresh Discover.
- Clear search and location filters.
- Confirm the Coach remains eligible for discovery.
- A historical chat may remain even though the new interest can be sent separately.