Troubleshoot Community and Match Workflows
Resolve missing Community access, irrelevant discovery results, post errors, missing interest, confirmation and team problems.
Community is not visible
- Confirm that the Academy is on Premium or the Coach account has Coach Pro.
- For Academy staff, confirm that Community & Events permission is enabled.
- Refresh the account after a recent plan change.
Nearby results are missing or irrelevant
- Complete city, district and state in the account profile.
- Confirm the account sport.
- Clear State, District and Age Group filters.
- Check New, Ongoing and Past.
A match cannot be posted
- Complete every required field.
- Choose today or a future Match Date.
- Choose Day Match or Night Match for cricket.
- Enter a positive Custom Amount when selected.
- Check the internet connection and retry once.
Show Interest or Confirm is unavailable
- You cannot show interest in your own post.
- The match may already be confirmed with another opponent.
- The match may be cancelled, archived or started.
- The host may already have a confirmation pending with another party.
A Player is missing from the team
- Confirm that the Player was invited from the correct Academy roster or Personal Players list.
- Ask the Player to accept the invitation in My Matches.
- Check whether the invitation is Pending, Declined or Revoked.
- Add a guest directly when the Player is not part of the roster.
The result or statistics cannot be edited
- The host must select Start Match before results appear.
- Only the host records the official result.
- Statistics are currently limited to cricket matches.
- The result may be outside the 10-day editing window.
- A recorded result locks the team lineup.