Troubleshoot Academy Player Enrolments and Batch Assignments
Resolve missing Players, inactive status, program conflicts, batch eligibility and enrolment changes that do not appear correctly.
Player does not appear in the Players list
- Confirm the correct Academy branch is selected.
- Clear the Program and Batch filters.
- Search using the registered mobile number.
- The Player must have an enrolment record in the selected branch.
- A platform-suspended Player is hidden from normal Academy lists.
Player appears as Inactive
- Open the Player profile and check whether any active program enrolment remains in the branch.
- Open the required program and re-enrol the Player when appropriate.
- Removing a Player from the last active program causes the Player to appear as Inactive.
Player cannot be added to a program
- The Player may already have an active enrolment in that program.
- Confirm the Player is connected to the selected branch.
- Use the Per Session workflow when the program type is Per Session.
- Check the Academy plan and Player limit when adding a completely new Player.
Player does not appear under Add Players to Batch
- Confirm the Player has an active enrolment in the program linked to the batch.
- Confirm the Player is not already assigned to the batch.
- Check that the batch is Active.
- Search using the registered mobile number.
Removing from a batch had the wrong effect
Remove in Batch details removes only that batch assignment. It does not stop the program enrolment or remove fees. Use the Program details screen when the complete program enrolment must end.
Program removal was selected by mistake
Open the same program and use Add Player to Program to reactivate the previous enrolment. Review retained batch assignments and Finance records after reactivation.
Changes do not remain after refresh or login
- Check the internet connection and repeat the action once.
- Reopen the selected branch, Player profile, program and batch to confirm the saved state.
- If an Active or Inactive status control changes temporarily but does not remain after a new login, use the program enrolment controls and contact VR SPORT Support.
- Contact Support when the app shows success but cloud data reloads the previous assignment.
Chat membership does not match the new batch
Close and reopen the app after changing batch assignments. Reopen the relevant Batch group. Contact Support when a removed Player remains in a group or a newly assigned Player is missing.