Troubleshoot Reports, Analytics and Exports
Resolve missing metrics, unexpected totals, branch-scope problems and CSV download issues.
A Reports screen is not visible
The current mobile app does not yet contain a reachable dedicated Reports screen. Plan and staff-permission definitions exist, but the general report interface is not implemented.
Dashboard values look incorrect
- Confirm the selected Academy branch.
- Confirm Programs, Batches and enrolments are linked to that branch.
- Remember that monthly revenue uses payment date, while fee summaries use fee billing period.
- The Dashboard Active Programs card currently counts branch Programs without explicitly checking active status.
- The Finance Total Players card counts active enrolment rows and may count a Player more than once when the Player has multiple active enrolments.
Fee analytics show no records
- Change the month and year.
- Select All Programs and All statuses.
- Clear Player search.
- Confirm the Player has a generated fee row for the selected period.
- Confirm the correct branch is active.
CSV does not download
- Confirm at least one Player record appears in the filtered list.
- Allow file downloads in the browser or device web view.
- Try opening the Knowledge workflow in a supported browser if the device blocks Blob downloads.
- Check the device Downloads folder.
Staff cannot access analytics
- Players & Fees permission controls Finance and the existing fee analytics.
- Reports & Exports is defined for a future dedicated report workflow but does not currently open a separate screen.
- Confirm the Academy staff member is assigned to the required branch.
Coach analytics are unavailable
- Confirm Coach Pro is active.
- Confirm personal Players have fee records.
- Academy-assigned activity is not included in personal Coach revenue analytics.