Troubleshoot Independent Coach Operations

Personal Training or My Players is locked

• Confirm that Coach Pro is active and not past its effective end date.
• Review Coach Plans and the subscription status banner.
• Complete the Coach profile.
• Refresh or log in again after a successful payment.

No programs or Batches are available

• Create an active personal program first.
• Choose Group Coaching before creating a Batch.
• Reactivate the linked program if it is inactive.
• Reactivate Batches manually after a program is reactivated.

A Player cannot be invited

• Use a valid 10-digit mobile number.
• The number cannot belong to an Academy owner, Academy staff member or Coach.
• The Player may already be attached to this Coach.
• The Player platform account may be inactive.
• Retry OTP delivery after the resend timer.

A Player cannot be added to a Group Batch

• The Player must have an active enrolment in the same Group Coaching program.
• The Batch must be active.
• Review the optional maximum capacity.
• Remove the Player from another Batch first when moving between Batches.

A fee is missing

• Confirm that the program and enrolment are Active.
• Confirm the enrolment start date.
• For Per Session, confirm the purchased session quantity.
• Refresh after the fee engine runs on app load.
• Check whether the fee was waived.

A payment total looks incorrect

• Verify the selected fee and amount before recording.
• The current partial-payment write may mark the full fee Paid. Avoid operational use until runtime behaviour is confirmed.
• Coach online fee collection is not available in the current interface.

Attendance is missing

• Personal attendance applies to active Group Coaching Batches.
• Confirm the Player is assigned to the Batch.
• Future dates cannot be marked.
• Review saved session records after refreshing.

A personal chat cannot be created

• Coach Pro must be active.
• The Batch or Player must be active.
• A non-archived chat may already exist for that Batch or Player.
• Create the personal Batch or add the Player before creating the chat.

Community is locked

Independent Coach Community posting and discovery require Coach Pro. Academy assignment alone does not unlock the Coach Community.

Contact Support

Related guides

• Understand Independent Coach Operations and Coach Pro Access
• Create a Personal Coaching Program
• Add and Enrol a Player for Personal Coaching
• Understand Personal Coach Fees and Revenue
• Create a Personal Batch Group or One-to-One Player Chat
• Understand Community Access for Academies and Coaches
• A Feature Is Not Visible or Cannot Be Opened