8 min read · Updated 2026-08-02

Troubleshoot Schedules and Sessions

Resolve missing recurring schedules, unavailable Per Session actions, incorrect dates and session-credit problems.

A recurring Batch is missing

Confirm that the Batch is Active.
Confirm that the selected weekday is included in the Batch schedule.
Confirm that the Player is assigned to the Batch or the Coach is assigned to it.
Confirm that the Batch belongs to the expected branch and program.
Refresh the account after editing the Batch.

A program cannot be selected for a Batch

Per Session programs cannot have Academy Batches.
Confirm that the program is Active.
Confirm that the program belongs to the current branch.
Use a Recurring Subscription or Fixed Duration program for the Batch.

A dated session cannot be booked

Select today or a future date. Past dates are rejected.
Enter a session time.
Use an allowed duration.
Confirm that the Per Session enrolment has remaining credits.
For Independent Coach training, confirm active Coach Pro access.

The Player Schedule is empty

The Player may not be assigned to an active Batch.
The selected day may not be a training day.
No dated session may have been booked yet.
The enrolment or Batch may be Inactive.
Contact the Academy or Coach that controls the schedule.

The Coach cannot see an Academy schedule

Confirm that the Academy attachment is Active.
Confirm that the Coach is assigned to the branch and Batch.
Ask the Academy owner to review Coach Management.
Log out and back in after a recent assignment change.

The remaining-credit count looks incorrect

Compare the purchased quantity with the number of dated bookings.
Remember that the current Academy and Coach Per Session flows consume a credit when a booking is created.
Do not use attendance totals as the only source for scheduled-credit counts.
Share the Player, program, booking dates and a screenshot with VR SPORT Support if the count remains incorrect.

A booked session needs to be changed or cancelled

Note: The current public scheduling screens do not provide a complete edit or cancellation workflow. Do not create a duplicate replacement without checking the remaining-credit count. Contact VR SPORT Support while this control is unavailable.